internet.. or lack there of... what to do?

You pay for internet,  you deserve internet, you NEED internet.  These days you honestly canNOT live without it. Internet providers... COM-CAST in particular.... have no idea the amount of power they hold over the public. The most recent shortcoming of the crappy apartments in which I live, is the inability to connect to my wireless internet. 

As a college student I have assignments due at all hours of the night. Because of the lack of signal I am forced to drive to the library at 11p.m. to complete an assignment due by midnight. THIS IS RIDICULOUS! 

After missing several appointments Com-cast finally sent a rep. out to check out our problems. Not only was the rep. hours later than the confirmed time slot given to me over the phone, but was completely incompetent. He refused to check my wireless on my computer because I have a Macbook.... (and apparently Apple is the devil). He constantly bashed Com-cast, even more profusely once he realized he had no idea how to fix the problem. 

He brings us a new gateway, that will supposedly solve all our troubles.... however, he instantly notices in his moronic way that the "new" gateway is in fact quite old and about to be rendered useless, and arranges to come back in a few hours. Of course, he chooses to come outside of the time table we told him people would be at the apt. so when I arrive home from class there is a neon green door-hanger saying "sorry i missed you" call this number ####...

Of course I immediately call, and little to my surprise I'm greeted by his answering machine. He doesn't show up again till around 6:30 p.m., (conveniently the time we all like to make dinner). Once again refuses to touch my 'filthy' Macbook, and fiddles around on my roommates Dell for over an hour. His incompetence hit an all time high around 8:20 p.m. when he finally realizes he has no idea how to fix the internet. He finally left, but not before making multiple comments on his disdain for Com-cast and the 'whole system'. 

We now have a rep. coming out for the third day in a row to attempt to handle the problem, and get us the wireless internet we pay for and deserve. 

As I write this,  another roommate of mine can be heard huffing in anger, just realizing the last rep. not only did nothing to help our internet connection situation, but that he also took the box away completely meaning she can't even plug in the Ethernet cord to connect. 

I am hopeful that the issue will soon be resolved, but my confidence in the respective company is increasingly lowered with each passing hour without internet. 

--this was written clinging to one measly bar of strength of the 'stolen' connection of our neighbors